Customer Support Enthusiast (f/m/d)

Your mission:

• You act as the central point of contact for the German federal administration in 2nd- and 3rd-level support, supporting the use of Fabasoft software across a complex and diverse system landscape.
• You know your customer not only from a technical perspective, but also have an in-depth understanding of their business needs and processes. This makes you an indispensable source of knowledge for your team when dealing with complex issues.
• Together with the customer and our project team, you develop technical solutions and support their successful implementation while also contributing to the optimization of organizational processes.

Your profile:

• You have a technical qualification and initial experience in 2nd- or 3rd-level support or a comparable role.
• You are proficient in working with various client and server operating systems (Windows and Linux) and have solid experience with different relational database systems, web technologies, and cloud-native technologies.
• You are not intimidated by unfamiliar technologies; instead, you see them as an opportunity to further expand your technical expertise.

• You demonstrate initiative, attention to detail, perseverance, and assertiveness, combined with a solution-oriented and customer-focused approach.

• You have very good German skills (at least C1) in both spoken and written communication.

We really care for experts – and we show it with:

• first-class catering (breakfast, coffee, drinks, fruit and much more) and fantastic team events
• an inspiring work environment with state-of-the-art office standards
• a monthly home office quota
• a stress-free and sustainable commute (generous support for the Deutschlandticket)
• … to be continued